2024 Annual Report
Steve Winn, President & CEO
Behavioral Health Network as we know it today took shape in the early 1990s. At that time there were a number of smaller agencies each providing a small range of behavioral health services. The Boards and leaders of these organizations came together and decided that they would all be Stronger Together. As one organization they would be more efficient. They would be able to better serve the needs of the communities by offering a continuum of services – outpatient, crisis, psychiatry, forensics, crisis stabilization, respite, and day supports. They merged, formed BHN, and started out with about 150 employees and a budget of $4 million. Today, BHN has grown even Stronger Together, adding programs and other agencies along the way to grow into an organization of over 2,500 employees, serving all four Western Mass counties and the Boston area, and touching the lives of more than 38,000 people each year!
The theme of Stronger Together is not only seen in the history of BHN but continues to guide and shape who we are and how we work today. Throughout our organization, staff work collaboratively to meet the needs of those we serve. Programs such as PACT, Early Intervention, ACCS, community-based services for children and families, CBHC, care management, and our 24-hour services employ a team-based model of care within and beyond the walls of BHN. We strive to include the voices of those we serve in the planning and implementation of their care as never before. Our staff reaches across divides to bring together diverse perspectives at BHN and in the community, leading to better outcomes. Add to this the incredible teams of support our programs can count on from IT, facilities, data management, fiscal, and human resources, and we are indeed the embodiment of Stronger Together!
The past year has seen us accomplish a tremendous amount together. We opened new programs, improved many of our administrative systems, were recognized regionally and statewide for our social justice efforts, upgraded many program sites, appreciated our staff with a thank you payment and salary increases – the list goes on. And amidst all the initiatives and projects we maintained our focus on providing high-quality care to those we serve, and on valuing the hardworking, dedicated, and diverse staff who make BHN what it is.
I continue to be amazed and humbled by what our organization is able to do for the communities we serve. And it continues to be my honor and privilege to be working with a BHN Team that is without a doubt, Stronger Together!
Steve
Greetings from BHN’s Board of Directors! As is evident in the following annual report, this past year has been busy, with over 2,500 staff providing lifesaving services to more than 38,000 individuals and families in Western Massachusetts and the Boston area.
This year, the Board saw changes as Ken Albano and Deepika Shukla stepped down—Ken to become General Counsel for BHN and Deepika to pursue her new role as Massachusetts Superior Court judge. We thank them for their many years of dedicated service to BHN. We are pleased to welcome Board Member Sasha Viands to the Executive Committee as clerk and look forward to her many contributions.
The annual meeting on November 20, 2024, marks the end of my term as Board Chair. As I step back into an at-large position and reflect on all that has transpired in the past two years, I am grateful for the excellence that my fellow board members and BHN staff leaders bring to ensuring that this organization continues to grow and thrive. Thank you to my fellow Board members, to our staff and to the donors who so generously support the work we do at BHN. Enjoy this annual report and here’s to another great year of service.
James Gelinas, Board Chair
Staff highlight how collaboration and teamwork have made us stronger together at BHN.
In this day and age, there's a lot of division and barriers being built. It's a great time for collaboration and some togetherness, some unity. It goes a long way.
- Tywayne Daniels
Meet three amazing staff who know that collaborating with other departments brings results. Fueled by compassion, staff from BHN Access Navigation, Outpatient Services, and CCA One Care united to uplift an individual facing complex housing challenges. Together, they crafted a tailored solution, empowering her to secure safe and appropriate housing. Their collaboration ignited hope and made a lasting and transformative impact in her life!
I am excited to join the leadership team at BHN and to bring with me the philosophy that has guided my career in human resources – the belief that staff should always be treated with dignity and respect. I am dedicated to empowering team members to use their voices thoughtfully and respectfully to achieve their goals and find success in their roles.
Toni Hendrix has joined the organization as the Vice President of Human Resources, effective September 11, 2023. With over 30 years of experience in human resources, Toni has a strong background in strategic HR growth, successful performance management strategies, diversity, equity, and inclusion initiatives and the development of comprehensive workplace wellness and employee engagement programs. In her role at BHN, Toni is responsible for leading the Human Resources department and overseeing recruitment to support the organization's growth.
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“I'm truly honored to be a part of such a mission-driven organization! I look forward to continuing to grow BHN's patient-centered care management programs that serve our most vulnerable individuals and communities here in Massachusetts.”
Randie Caetano Cadigan has joined BHN as the Vice President of Care Management. With a decade of experience in managed care at both state and national levels, Randie brings knowledge in integrated care delivery systems and provider network management.
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Ken Albano started his legal career in 1988 as a new associate at Bacon Wilson law firm in Springfield. He became involved with the community through non-profit board service and served the board of BHN for 35 years. Effective January 2024, Ken stepped back from his board role into a role as BHN’s General Counsel. We celebrate his significant commitment to BHN and thank him for his board service. We share Ken’s story, celebrating his significant commitment to BHN! Learn More
BHN wishes a heartfelt congratulations to Deepika Shukla on her appointment to Massachusetts Superior Court. Deepika served on the BHN Board of Directors from April 2018 until stepping down to pursue her judgeship in August 2024. In her tenure with the BHN Board, Deepika served as a member at large and also as a member of the Executive Committee. Deepika is a dedicated and experienced public servant, serving our community as Assistant US Attorney and prior to that as a civil rights attorney. Her skills, knowledge and passion for community and justice were invaluable to the Board and leadership of BHN. We thank Deepika for her commitment to BHN and wish her well in her new role!
Sasha joined the BHN Board as a member at large in 2020, bringing a deep commitment and significant experience in areas of community engagement, health equity and public policy. We are grateful to Sasha for bringing her expertise and guidance to help BHN chart our course in equitable and responsive directions. In 2024, Sasha agreed to step into the vacated Clerk role and joined the executive committee. We are thrilled that moving into 2025, Sasha will be transitioning into the role of Vice Chair of the Board.
The Katherine B. Wilson Staff Excellence Fund was established to support the educational and professional development of staff beyond what is offered via our own Center for Education and Professional Excellence and Career Pathways programs. Through the generous contributions of our donors, the Staff Excellence Fund provides grant funding to staff for expenses such as academic tuition and books, licensing preparation materials and exam fees, and critical ancillary expenses related to these endeavors, such as childcare and transportation.
Since the Launch of the Katherine B. Wilson Staff Excellence Fund in 2022
Staff requests funded
$242,489
distributed to staff
Almost to our
$5 million goal!
Iyit Benusia is an Access Clinician at BHN, discovered BHN's Staff Excellence Fund during the orientation process. BHN has helped Iyit expand her professional skills and assisted her in obtaining her work visa.
I used to be a physical therapist, but through clinical work, I learned that mental health has a greater impact on a person's well-being.”
This realization inspired her to shift her focus and professional aspirations towards mental health.
The educational assistance provided by BHN's staff excellence fund has helped her become more confident in her role and equipped her with the necessary skills to better assist her clients.
I enjoy witnessing my clients progress and improve. Those are the moments that feel the most rewarding.
Iyit utilizes the staff excellence fund to support her pursuit of a mental health counseling license and specialization in dance movement therapy.
Senior Vice President Rose Evans was the recipient of the 2023 Association for Behavioral Healthcare Salute to Excellence, Scott M. Boch Force for Change Award. This award recognizes an individual who has demonstrated devotion to the behavioral health and human services fields, persistent advocacy on behalf of the workforce and individuals served, and successful consensus building among stakeholders. In Evans' nomination, she is credited as being a force for change in the Commonwealth of Massachusetts throughout her forty-year career in behavioral health and human services.
Staff from BHN presented at the "Fostering Equity and Inclusion for Latinas/os in Child and Family Welfare Conference" at Springfield College held in March. The event provided an excellent opportunity for community leaders, organizations, and families with lived experience to collaborate and address the needs of our community. Pictured L-R Daira DÃivila-Vargas, PhD, Stephanie Vazquez-Gonzalez, PsyD and Lorna Segura-Abreu, MS
Anthia T. Elliott, Program Director for BHN’s Domestic Violence Services, was the recipient of the MA Office for Victim Assistance (MOVA) Advocate of the Year award. This award recognizes an individual from a community-based agency who has made extraordinary contributions to the lives of victims and survivors. Anthia accepted her award on April 23rd at MOVA’s Victim Rights Awards Ceremony event at the MA State House which united stakeholders to acknowledge the remarkable contributions of this year’s awardees in advancing innovative, high-quality, and trauma-informed victim rights and services throughout MA.
Two BHN staff members participated in panel discussions at the American Society of Addiction Medicine Annual Conference which took place from April 4-7 in Grapevine, TX. The ASAM Annual Conference is a landmark event in addiction medicine, uniting over 2,000 professionals to network, learn, and inspire one another. For over half a century, ASAM has gathered the addiction treatment community to present best practices and the newest advancements in science, research, and innovation.
BHN Recovery Coach Randy Gratton spoke at the State House on January 16th during the “Voices of Resilience” exhibition. The exhibit was part of the HEALing Communities Study commissioned by the National Institutes of Health in 2019 and displayed the experiences of people affected by the opioid crisis in Massachusetts communities, including Ware.
Gratton shared how the HEALing Communities Study personally helped him and his hometown of Ware by opening the Recovery Center of HOPE and commissioning a van for accessible transportation to recovery resources.
BHN has played a significant role in shaping national and state policies and serves as a leading model for opioid treatment in the United States. BHN's comments on federal regulations were incorporated into new SAMHSA final rules announced earlier this month. The new regulations take historic steps to increase access to lifesaving, evidence-based medications for opioid use disorder and to advance retention in care through promoting patient-centered interventions. These rules aim to help more people recover in a supportive and empowering environment.
Tiffany Rufino, Youth Mental Health Coalition Manager at the Public Health Institute of Western Mass, and a member of BHN’s Board of Directors was honored at the Business West 40 Under 40 Award Ceremony this past June, which honors young professionals in Western Mass. — not only for their career achievements, but for their service to the community.
On March 28th, Massachusetts Secretary of Health and Human Services, Kate Walsh, Governor Healey's Western Regional Director and Deputy Director, and the DPH Bureau of Substance Use Services Director and Western Region Manager visited BHN's Greenfield Addiction and Recovery facilities. They toured the campus, discussed substance use treatment needs in rural Western Mass communities and how BHN is partnering with BSAS to address them. We were thrilled with Secretary Walsh’s comments: "I have never seen anything like it. This is the standard of care we should have."
BHN was named one of The Boston Globe’s “Top Places to Work in Massachusetts.” BHN has earned this designation for two consecutive years and is ranked #21 on the list of 25 companies in the largest company category. BHN is one of only two companies based in Western Massachusetts on the list. BHN was also awarded recognition as a Top Workplace for DE&I Practices, which recognizes a commitment shared throughout all levels of the organization to prioritizing a welcoming and inclusive culture, no matter one's background.
The Top Workplace recognition is based on anonymous employee surveys that measure opinions about their company’s direction, execution, connection, management, work, pay and benefits, and engagement. The surveys are administered by Energage, the Exton, Pennsylvania-based employee research and consulting firm. Overall, more than 137,000 employees at 347 organizations completed surveys in Massachusetts.
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BHN was voted the best outpatient mental health service by Valley Advocate readers! Congratulations and thank you to our dedicated team who make this possible by providing support and guidance that helps individuals make positive changes and live fulfilling lives every day!
Michael is an excellent example of perseverance, determination, and the transformative power of support. Three years ago, he was struggling with addiction to drugs and alcohol, and his life was spiraling out of control. Today, he is a graduate of the Springfield Drug Court and the MISSION-Springfield Program. Through Michael’s dedication to the program and active participation in the recovery community, he now works as a recovery coach at BHN, where he uses his life experiences to help others and continues to pursue his dreams. Read Michael’s inspiring story.
During national nurses week recognized in May we celebrated the incredible nurses at BHN for providing clinical excellence and helping those we serve live their healthiest and happiest lives! Their hard work and dedication do not go unnoticed. To gain insights into the nursing profession, we asked our nurses to share what they find most rewarding in this challenging yet fulfilling career.
Pictured: Nurses at BHN Carlson Recovery Center
We are proud to acknowledge the contributions of our facilities director, DeJuan Brown! We are grateful for his leadership, vision, and dedication to empowering marginalized individuals within our organization, as well as his commitment to strengthening the broader community.
Sue Hearn joined BHN on April 6, 1994, and this year celebrated her 30th work anniversary! Although she started working as an administrative professional in nonprofit behavioral health by chance, she has never looked back or considered doing anything else!
In recognition of Counseling Awareness Month in April, BHN celebrated our mental health counselors who have dedicated their lives to making a difference. We asked our counselors what they find most fulfilling in this challenging yet life-changing profession and for their advice for aspiring counselors.
" I like to walk with people through a portion of their lives, seeing if, together, we can claim the freedom to create change. " - Mark Nickels
Social workers contribute their incredible passion and expertise across all programs at BHN - from emergency services and outpatient clinics to in-home services, care management, and helping court-involved individuals and those in recovery. They provide counseling, advocacy, and support services to individuals and families, especially those facing challenges, to help them make positive changes and live fulfilling lives, resulting in stronger and healthier communities for all. We asked our BHN team members about their inspiration to become social workers, the most rewarding aspects of the job.
BHN has launched a Mobile Methadone Program to help those struggling with opioid use disorder. The program is the first of its kind in Western Massachusetts, providing access to methadone from a 35-foot mobile treatment unit. The mobile treatment unit will be parked at 75 Main Street, Ware, with dosing hours Monday to Friday.
Funded in part by the Massachusetts Bureau of Substance Addiction Services (BSAS) and the HEALing (Helping to End Addiction Long-Term) Communities Study, BHN’s Mobile Methadone Program provides methadone to individuals 18 and older, in combination with counseling and behavioral therapies, offering a holistic approach to treatment.
Methadone is a medication that has been used for 60 years to treat opioid use disorder. When taken as prescribed, methadone is safe and effective and helps individuals achieve and sustain recovery and reclaim active and meaningful lives.
BHN has four other Opioid Treatment Program clinics located in Springfield, Holyoke, Greenfield, and Orange and offers a full continuum of care and services for those in addiction recovery.
This will be the first Mobile Methadone Program in this area, helping to reduce barriers to treatment access in Ware and surrounding towns.
Methadone is one of the most effective treatments for opioid use disorder, especially in the fentanyl era. We are pleased the patients and families in the Quaboag Hills region will have ready access to this life-saving medication.
- Dr. Ruth Potee, Medical Director for Substance Use Disorders at BHN
BHN’s Kamp for Kids offers summer fun and skill-building for children in Western Massachusetts. Founded by Judy Hoyt in the early 1970s, the camp provides an inclusive experience for children with developmental disabilities and their typically developing peers. Children can enjoy activities like art, nature, and non-competitive sports, fostering teamwork, communication, respect, and friendships that transcend differences.
Families and community members came together to celebrate the start of the 49th year of Kamp during this year's Welcome Day! The campers showcased their talent with impressive performances and beautiful artwork.
According to a recent survey, 45% of young people in Western Mass have reported experiencing depressive symptoms - feeling so sad or hopeless almost every day for two weeks in a row that they stopped doing usual activities. We share Maya's story, which illustrates the transformative impact that support and guidance can provide youth who are struggling, steering their lives towards a brighter, more hopeful path.
We are truly inspired to share uplifting stories from staff and individuals in BHN's addiction recovery programs, shining as a beacon of hope for others. Their remarkable strength and resilience are amplified by the unwavering support of their personal networks, dedicated healthcare professionals, and compassionate community service providers. Together, they exemplify the transformative power of connection and determination on the journey to recovery
Our commitment to social justice values at BHN is strong, and we continue to integrate the five pillars of social justice (participation, access, diversity, human rights, and equity) into all aspects of our operations and culture. As such, some of the separate infrastructure initially created to further BHN’s social justice agenda has successfully merged with the overall operations infrastructure. Other separate social justice infrastructure, including dedicated social justice staff, steering committee, and some workgroups, continue their work to support the ongoing integration of Social Justice values in who we are and in everything we do.
After many years of dedicated service, BHN said goodbye to our Vice President of Social Justice, Chelan Brown, and Social Justice Director of Education and Awareness, Sarah Mixter. Thanks to their leadership, BHN has a very strong foundation to continue to build upon and their respective contributions have truly made a difference to our community. We are excited to welcome Lauren Favorite to the role of Social Justice Director. In this position, she provides social justice leadership in policy review, investigations, consultations, and various committee and initiative support.
Natasha Mitchell organized monthly Dialogue sessions for BHN staff providing a space to discuss important topics and cultural events, allowing the opportunity to amplify the voices of our BHN community. Thank you to Natasha and others who helped co-facilitate these sessions!
The social justice education and awareness workgroup has joined forces with the Social Justice Learning Institute. This combined group developed and launched a new Microaggressions training program. This training was initially conducted with the Executive Leadership team and all supervisory staff and is being made available to employees throughout the organization moving forward.
The social justice policy and advocacy workgroup has been actively engaged in supporting the consistent creation or review of policies each quarter. Our teams are engaged in thoughtful discussion on the appearance/attire and bereavement policies. Plans are underway to revise these policies with a social justice lens.
Our social justice diversity and inclusion workgroup has joined forces with BHN’s Communications Committee to collectively share observances with the workforce and engage proactively in community events.
Empowerment Project, our specialized clinic providing affirming care to the LGBTQIA+ community is thriving, and a cohort of staff completed a four session trainings series on providing trans-competent care. This will further allow clinical and non-clinical staff to adhere to best practices with respect to gender-affirming care. In Fall 2024, Empowerment Project will be shifting leadership under the capable helm of Laurel Switzer - we look forward to seeing where they will lead us next!
In addition to the Microaggressions training, we have developed and conducted trainings on Fatphobia and Sizeism, LGBTQIA+ Identities, Asexuality/Aromanticism, A Clinical Approach to Working with Neurodiverse Individuals (Autism Spectrum) and Supporting Neurodivergent Individuals. The Center will launch additional training sessions focused on disability education and awareness in the coming year.
BHN launched our accessibility committee, co-chaired by safety director and social justice director. This committee aims to ensure access for all staff and individuals we serve, regardless of disability or spoken language. Our partnership with Growing a New Heart yielded several additional training opportunities for leadership around Dialogues Across Differences and Compassionate Accountable Conversations. Our learning is never done!
Congratulations to Natasha Mitchell and Sarah Mixter for leading our Anti-Oppressive Pathways (AOP) pilot cohort, which successfully graduated this summer. We applaud our inaugural class and look forward to AOP members leading our Microaggressions training in the upcoming months.
As we head into the fall of 2024, the next phase of social justice planning Is underway at BHN by way of dialogue sessions with ELT and individual teams - where your voice and feedback will help shape the future of social justice here at BHN!
Each year, BHN's Executive Leadership Team (ELT) creates a plan outlining the organization's goals for the coming year. This year, a primary focus is on supporting and developing BHN’s leaders. To this end, ELT hosted four Leadership Summit retreats this past spring, aimed at empowering supervisors, assistant program directors, and program directors to become dynamic and engaged leaders. Participants explored key supervision concepts and practical applications for everyday leadership through a blend of large group sessions and small group discussions, fostering meaningful connections with their peers.
In alignment with BHN Leadership and the Board's commitment to enhancing the quality of BHN properties and programs, we hired our first Director of Facilities in 2021. The facilities department is dedicated to creating and maintaining spaces that prioritize safety, accessibility, and a welcoming atmosphere, ultimately fostering a sense of well-being and belonging for every participant.
Staff from across the agency came together to form the BHN Dragon Roars team and participated in the 10th Annual Springfield Dragon Boat Festival this past summer, supporting the Pioneer Valley Riverfront Club. With determination and enthusiasm, they paddled fiercely, securing second place among other community teams! The festival featured a day of fun, food, Asian-themed entertainment, vendors, and spirited competition, bringing the community together in celebration.
In collaboration with several local organizations, BHN was honored to be an organizing partner of the Equity in the 413 Summit held October 24, 2023 in Springfield. The event brought together industry leaders and professionals from multiple sectors to advance equity in workplaces across western MA. Attendees had the opportunity to engage in meaningful dialogue, build relationships, practice self-care, and learn about tools and resources to help implement racial equity practices in their workplaces. BHN's Steve Winn, President and CEO, and P. Natasha Mitchell, Social Justice Community Engagement, delivered opening remarks at the Summit, and BHN staff members participated in a panel discussion titled "Operationalizing Social Justice Within Organizations: Moving Beyond Just Diversity & Inclusion."
BHN observed International Overdose Awareness Day on August 31, 2023. This is a day to remember loved ones lost, raise awareness, and reduce the stigma of drug-related deaths. BHN clients and staff gathered for a ceremony of remembrance that included remarks from leadership, a poetry reading by clients, and a moment of silent reflection for those we have lost to overdose.
BHN's Domestic Violence team is proud to be part of the Ware River Valley Domestic Violence Task Force. They joined with community members at the 8th Annual Domestic Violence Walk in October to support survivors, raise awareness and reduce stigma around domestic and sexual violence.
BHN's Westfield Self Advocacy Group decorated a tree for Westfield on the Weekends Tree Jubilee! They chose the theme "Warm on a Snowy Day" and adorned the tree with mittens, snowflakes, hot chocolate decorations, and red and gold ball ornaments. Proceeds benefited Westfield on Weekends, a non-profit dedicated to providing accessible, artistic, and cultural community events and entertainment.
Staff from BHN attended the Massachusetts Peer Workforce Coalition Summit and Career Fair in Westborough last December. The Summit joined together industry leaders and those with an interest in pursuing a career as a peer support or lived experience professional, providing networking opportunities, on-site interviews, and panel discussions.
BHN's Community Events Team provided resources at the Springfield Easter event held at Magazine Park and the community egg hunt at Heritage Park in Holyoke. At BHN, we value community connection and support. Our resource tables at events bridge our organization with the individuals we serve, offering information about services, programs, and job opportunities. These tables foster dialogue, enabling us to listen to community needs and feedback. Together, we can build a stronger, informed community where everyone has access to essential support.
BHN was a proud sponsor of Springfield, Hampshire and Franklin Pride celebrations! Leadership, staff, and clients proudly participated in the pride parades to support and celebrate the LGBTQIA+ community.
The BHN Community Events team had a resource table at Hampshire and Franklin Pride to connect with community members and share information about our programs, services and job opportunities.
BHN's Domestic Violence Department invited staff across the agency to wear denim and teal in support of Denim Day. This movement began in 1999 to raise awareness after a sexual assault conviction was overturned, citing the victim's tight blue jeans as a factor. By wearing blue, we show our solidarity with survivors and advocate for a world free from sexual violence.
During Mental Health Awareness Month in May, staff from across the agency wore green to show their support for positive mental health practices, both for themselves and for others. Mental health is an integral part of overall well-being, just as important as physical health. Just as we take care of aches and pains and seek support for injuries and illness, we must also tend to our minds.
BHN was pleased to sponsor of the Valley Blue Sox and our Community Events team members represented BHN at three home games in Holyoke, providing information and resources about our programs and services.
BHN was thrilled to sponsor and participate in the Springfield Puerto Rican Parade to kick of Hispanic Heritage Month! It was a beautiful day to celebrate our staff and the city's vibrant Puerto Rican culture alongside our community! At BHN, we are grateful for our diverse staff, who operate many of our programs with bilingual/ bicultural capability to serve the Latinx community. We are proud to celebrate the valuable contributions they bring to our work family and the wider community!
Number of employees: 2,581
Communities represented = 321
$205,614,949 in Total Revenue
$196,639,461 in Total Expenses
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