BHN 2025 Annual Report: Stronger Together

A Message from Leadership

Steve Winn

President & CEO

A Letter from Our President & CEO

As I reflect on this past year at Behavioral Health Network, I’m incredibly proud of our ability as a team to pivot and innovate in response to the changing needs of our communities. This has been a year defined by collaboration, dedication, and growth not just in the services we offer, but in the regions we serve and the ways our teams have come together to make it all possible. 


This spirit has been particularly evident in BHN’s expansion into central and eastern Massachusetts. Launching new services in these areas represents a major step forward in our mission to bring high-quality, compassionate behavioral health care to more individuals and families across the Commonwealth. It also reflects our ability to leverage our strengths and respond to opportunities. And this expansion didn’t happen by chance; it was the result of extraordinary collaboration across departments, the result of BHN being Stronger Together. 

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    Our administrative support teams such as Information Technology, Human Resources, Facilities and The Center, to name just a few, played a pivotal role in making this growth possible. From scouting and preparing new clinic locations, to recruiting and training talented new staff in unfamiliar markets, to building the financial models and billing systems we needed, to ensuring our technology infrastructure could support seamless care delivery from day one, these teams worked with program staff and made sure every detail was in place. Their tireless work behind the scenes enabled our clinical teams to do what they do best: meet people where they are and provide the care they need. 


    Thanks to this collaborative team approach, BHN was able to open multiple new sites and launch critical services in new communities. All the while, the programs and staff in our Western MA services continued innovating and delivering high quality services. This is a testament to what we can accomplish when we work as one network, united by a shared purpose and commitment to those we serve. 


     As we continue to grow, we remain grounded in our mission and values, ensuring that every new initiative, every new clinic, and every new hire reflects the heart of BHN. I’m deeply grateful to every member of our team for the passion, collaboration, and excellence you bring to this work each and every day. Together, we are building a Stronger, more connected system of care across Massachusetts. I am humbled by the accomplishments of the BHN Team and continue to be proud to work with you all. 


    Sincerely,

    Steve Winn

    President and CEO

Kevin O’Regan

Chair, Board of Directors

A Letter from Our Board Chair

On behalf of the Board of Directors, I am pleased to reflect on a year of meaningful progress at Behavioral Health Network. The organization’s expansion into central and eastern Massachusetts represents a significant milestone in our mission to deliver accessible, high-quality behavioral health care across the Commonwealth. 


The Board commends the dedication of all BHN staff, whose coordinated efforts ensured that new services were launched with precision and care. Their work exemplifies BHN’s commitment to operational excellence and community impact. 

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    These new services join an impressive continuum of existing mental health, addiction and recovery, and other support services that allow BHN to address the various needs of tens of thousands of people each year. The high quality care delivered by our committed and compassionate staff is something we can all be proud of. 


    I also extend my gratitude to my colleagues on BHN’s Board of Directors, who generously offer their time, energy and expertise in support of BHN’s strategic vision and core values. We are fortunate to have representation on our Board from our legacy agencies, our various geographic service areas and the communities we serve.  The connections between and among our Board, leadership, staff and community are what make BHN Stronger Together. 


    On behalf of the Board, I extend our congratulations to BHN on another successful year and look forward to joining with you on the journeys to come.  


    With appreciation, 

    Kevin O’Regan

    Chair, Board of Directors

Organizational Excellence

Boston Globe Honors BHN as Top Workplace

BHN Named One of Boston Globe’s “2024 Top Places to Work in MA

BHN was honored as one of The Boston Globe’s 2024 Top Places to Work in Massachusetts, ranking #10 in the largest company category and standing out as one of only two organizations from Western Massachusetts to make the list. This marks BHN’s third consecutive year receiving this recognition, a testament to the strength of our culture, our commitment to staff well-being, and the power of working together.


We were also named a 2024 Diversity, Equity, and Inclusion Champion, one of just 26 organizations statewide to earn this distinction. This reflects our shared dedication to creating a welcoming, inclusive environment for all—across every level of the organization. This recognition reinforces that our efforts are making a difference. We are grateful to our staff for their commitment to making a positive impact on the lives of those we serve.”

BHN was honored as one of The Boston Globe’s 2024 Top Places to Work in Massachusetts, ranking #10 in the largest company category and standing out as one of only two organizations from Western Massachusetts to make the list. This marks BHN’s third consecutive year receiving this recognition, a testament to the strength of our culture, our commitment to staff well-being, and the power of working together.


We were also named a 2024 Diversity, Equity, and Inclusion Champion, one of just 26 organizations statewide to earn this distinction. This reflects our shared dedication to creating a welcoming, inclusive environment for all—across every level of the organization. This recognition reinforces that our efforts are making a difference. We are grateful to our staff for their commitment to making a positive impact on the lives of those we serve.”

Spotlight on Growth

Continuity of Care in in Eastern Massachusetts

Staff and a participant at our new BHN Medication Addiction Treatment program in Lawrence reflect on how accessible, community-based care fosters healing and connection.


"You don't have to feel like an outcast. The people here have been very helpful."

Continuity of Care in in Eastern Massachusetts

Staff and a participant at our new BHN Medication Addiction Treatment program in Lawrence reflect on how accessible, community-based care fosters healing and connection.


"You don't have to feel like an outcast. The people here have been very helpful."

Expanding Access to SUD Treatment Across Massachusetts

New Medication Addiction Programs in Eastern Mass

New Medication Addiction Programs in Eastern Mass

BHN has expanded access to Medication Addiction Treatment (MAT) by assuming operations of six programs across Mass—ensuring no disruption in lifesaving care for individuals in Somerville, Brockton, Attleboro, Hyannis, Lawrence, and Haverhill. This transition reinforced BHN’s commitment to delivering care grounded in dignity, respect, and strong community partnerships. Individuals in these communities now receive comprehensive support, including medication, counseling, and case management. In Western Mass, BHN also provides Medication-Assisted Treatment (MAT) in Springfield, Greenfield, Holyoke, and Orange, with mobile units serving Palmer and Ware.

Increasing Mobile Methadone Access in Rural Communities

BHN expanded its Mobile Methadone Program with a second location in Palmer, building on the success of its launch in Ware—the first of its kind in Western Massachusetts. The mobile unit delivers methadone treatment, counseling, and behavioral therapies in a 35-foot vehicle, increasing access to care in rural areas. BHN continues to explore innovative solutions to reach people in need in underserved communities.

Northern Star Opens in Greenfield

BHN launched Northern Star, a 16-bed enhanced residential treatment program in Greenfield for individuals with co-occurring substance use and mental health challenges. The program offers holistic care, including counseling, peer support, and individualized treatment planning. BHN recognizes that recovery is never a one-size-fits-all approach and is committed to providing tailored support for long-term stability.

Family Center Relocates to Hyde Park

The BHN Family Center, a residential substance use treatment program for pregnant and parenting women, relocated to a new facility in Hyde Park, continuing its mission to provide trauma-informed, evidence-based care focused on family reunification and stabilization. The relocation underscores BHN’s commitment to providing accessible, effective treatment for individuals in need. With its new spacious, supportive environment, the new site fosters healing and growth, offering a safe space for participants to rebuild their lives and relationships

New Medication Addiction Programs in Eastern Mass

New Eastern Mass MAT Program Locations

BHN has expanded access to Medication Addiction Treatment (MAT) by assuming operations of five programs across Massachusetts—ensuring no disruption in lifesaving care for individuals in Somerville, Brockton, Attleboro, Hyannis and Lawrence. This transition reinforced BHN’s commitment to delivering care grounded in dignity, respect, and strong community partnerships. Individuals in these communities now receive comprehensive support, including medication, counseling, and case management. In Western Mass, BHN also provides Medication-Assisted Treatment (MAT) in Springfield, Greenfield, Holyoke, and Orange, with mobile units serving Palmer and Ware.

Increasing Mobile Methadone Access in Rural Communities

BHN expanded its Mobile Methadone Program with a second location in Palmer, building on the success of its launch in Ware—the first of its kind in Western Massachusetts. The mobile unit delivers methadone treatment, counseling, and behavioral therapies in a 35-foot vehicle, increasing access to care in rural areas. BHN continues to explore innovative solutions to reach people in need in underserved communities.

Northern Star Opens in Greenfield

BHN launched Northern Star, a 16-bed enhanced residential treatment program in Greenfield for individuals with co-occurring substance use and mental health challenges. The program offers holistic care, including counseling, peer support, and individualized treatment planning. BHN recognizes that recovery is never a one-size-fits-all approach and is committed to providing tailored support for long-term stability.

Family Center Relocates to Hyde Park

The BHN Family Center, a residential substance use treatment program for pregnant and parenting women, relocated to a new facility in Hyde Park, continuing its mission to provide trauma-informed, evidence-based care focused on family reunification and stabilization. The relocation underscores BHN’s commitment to providing accessible, effective treatment for individuals in need. With its new spacious, supportive environment, the new site fosters healing and growth, offering a safe space for participants to rebuild their lives and relationships

Medication Addiction Treatment Program Grand Openings

BHN proudly celebrated the launch of five new Medication Addiction Treatment (MAT) programs in Attleboro, Somerville, Lawrence, Brockton and Hyannis advancing our mission to provide compassionate, high-quality care for individuals and families impacted by substance use.


Each grand opening celebration was marked by meaningful community engagement, with state and local officials, funders, and community partners joining us to recognize the importance of these services and the lives they will touch.


We thank our incredible team whose dedication continues to drive our mission forward, expanding compassionate, evidence-based treatment to those who need it most.

  • Attleboro MAT Program Grand Opening Celebration held on May 9, 2025.

    Attleboro MAT Grand Opening Celebration, May 9, 2025.

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  • Somerville MAT Program Grand Opening Celebration held on May 20, 2025.

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    Somerville MAT Grand Opening Celebration, May 20, 2025.

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  • Lawrence MAT Grand Opening Celebration, May 30, 2025.

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    Lawrence MAT Program Grand Opening Celebration held on May 30, 2025.

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  • Brockton MAT Grand Opening Celebration, September 5, 2025.

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    Brockton MAT Program Grand Opening Celebration held on September 5, 2025.

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  • Hyannis MAT Program Grand Opening Celebration held on October 3, 2025.

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    Hyannis MAT Program Grand Opening Celebration held on October 3, 2025.

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Expanding Behavioral Health Partnerships

DCF Support and Stabilization Comprehensive Services

In partnership with the MA Department of Children and Families (DCF), BHN provides trauma-informed, in-home and community-based services to help families stay safely together. Through four levels of support—Family, Intensive, Therapeutic, and the Abilities Support Team—multidisciplinary teams use a two-generational approach to strengthen families, prevent separation, and promote reunification. Services are available statewide, with Spanish-speaking support and specialized care for families navigating developmental disabilities. BHN’s wraparound care fosters stability, resilience, and long-term success.

Project HOPE 2.0: Supporting Springfield’s Homeless Community

BHN continues its partnership in Project HOPE 2.0, a collaborative initiative with the Springfield Police Department and other local agencies. BHN clinicians conduct evening outreach to individuals experiencing homelessness, offering behavioral health support and connecting them to essential services.

Addressing Domestic Violence and Gun Violence

BHN received funding from the Massachusetts Attorney General’s Office to develop trauma-informed training on the intersection of domestic violence and gun violence. This initiative engages community-based organizations across Greater Springfield to foster public health-driven solutions. BHN looks forward to bringing this critical information to the community.

Addressing Domestic Violence and Gun Violence

Addressing Domestic Violence and Gun Violence

BHN received funding from the Massachusetts Attorney General’s Office to develop trauma-informed training on the intersection of domestic violence and gun violence. This initiative engages community-based organizations across Greater Springfield to foster public health-driven solutions. BHN looks forward to bringing this critical information to the community.

DCF Support and Stabilization Comprehensive Services

In partnership with MA DCF, BHN offers trauma informed in-home and community-based services to help families stay safely together. Through four levels of support teams use a two-generational approach to strengthen families, prevent separation, and support reunification. Services are statewide, with Spanish-speaking staff and specialized care for families with developmental disabilities. BHN’s wraparound care builds stability, resilience, and long-term success.

Project HOPE 2.0: Supporting Springfield’s Homeless Community

BHN continues its partnership in Project HOPE 2.0, a collaborative initiative with the Springfield Police Department and other local agencies. BHN clinicians conduct evening outreach to individuals experiencing homelessness, offering behavioral health support and connecting them to essential services.

Empowering Staff Through Education

The Katherine B. Wilson Staff Excellence Fund was established to support the educational and professional development of staff beyond what is offered via our own Center for Education and Professional Excellence and Career Pathways programs. Through the generous contributions of our donors, the fund provides grant funding to staff for expenses such as academic tuition and books, licensing preparation materials and exam fees, and critical ancillary expenses related to these endeavors, such as childcare and transportation.


Since the Launch of the Staff Excellence Fund in 2021, BHN has distributed 100% of available disbursement funds. This investment reflects our commitment to equity and opportunity across our workforce.

$5M Goal Achieved!

Thanks to the incredible support of our community, we’ve reached our $5 million fundraising goal — a powerful affirmation of our shared belief in investing in staff excellence!

100% Staff Requests Funded

$4M Raised

$5M Goal

“I’m going to school part time through SNHU and have paid most of my tuition thanks to BHN's Staff Excellence Fund.

I have always wanted to help people and found an opportunity at BHN to work remotely in Client Care. My goal is to eventually be a substance abuse counselor for BHN. I’m well versed in mental health and substance abuse disorders, which helps me be patient and understand the client's needs. I love working with clinicians and helping them meet productivity goals—it gives me insight into being a clinician with BHN."


~ Jenn Sweeney, Lead Intake Coordinator, Central Intake

"I am deeply grateful for the opportunity the Staff Exellence Fund has given me to continue my education and complete my certificate program in the IT field.

With the support of colleagues, I stayed focused, enrolled in school, and pursued my dream career. Thank you, BHN, for providing me with the lift I needed to grow within the agency and collaborate in meaningful ways."


~ Angel Bautista, It Specialist

"I’m incredibly grateful to BHN for supporting me in pursuing my Master’s in Clinical Mental Health Counseling.

This funding has been a true blessing—easing the financial burden and showing that BHN genuinely invests in its employees and their futures. With this support, I’m one step closer to becoming a LMHC and making a meaningful difference in others’ lives. Thank you,for helping me build a brighter future!."


~Felicia Miller, Care Coordinator, BHCP PMPM

Revenue & Expenses Statistics Fiscal Year 2025

Revenue

Total Revenue: $211,433,151

Expenses

Total Expenses: $206,915,570

Faces of BHN: Stories of Growth & Healing

At BHN, our mission comes to life through the voices of those we serve and those who serve. This collection of video stories highlights the real-world impact of our programs—from expanding addiction recovery services and supporting early intervention, to empowering individuals through recovery and elevating consumer voices. These stories reflect our commitment to compassionate care, community partnership, and continuous growth.

Starting Out Strong

A BHN clinician and family share how Early Intervention supports children from birth to age 3 by partnering with caregivers to address developmental concerns and build a strong foundation for growth.


“Sometimes as a parent we try to do it all ourselves. It’s not easy to ask for help, but sometimes we need the help.” 

~Raisa Reyes-Rivera

Starting Out Strong

A BHN clinician and family share how Early Intervention supports children from birth to age 3 by partnering with caregivers to address developmental concerns and build a strong foundation for growth.


“Sometimes as a parent we try to do it all ourselves. It’s not easy to ask for help, but sometimes we need the help.” 

~Raisa Reyes-Rivera

Recovery Coaching: Stories of Hope

Two BHN recovery coaches and the individuals they support share how connection and compassion lead to healing and hope.

Crisis Stabilization: Immediate Support, Lasting Impact

BHN’s crisis team provides immediate, trauma-informed support during behavioral health emergencies. Whether someone is struggling with depression, anxiety, trauma, or substance use, our crisis team is there to help stabilize, connect, and guide them toward the next step in their recovery.


"It's the best job ever. It's extremely fulfilling to know that there are programs like ours that exist that can change someone's life and save their life.”

~Lauren Trzcinski, Crisis Clinician

Celebrating 50 Years of Kamp for Kids

This year, Kamp for Kids, located in Westfield, MA proudly celebrated 50 years of inclusive summer fun for children and young adults of all abilities across Western Massachusetts. Kamp’s integrated model brings together youth ages 5–19, with and without disabilities, for a summer of connection, creativity, and growth through art, nature, health, and non-competitive sports.


The celebration kicked off in April with our Golf FUN-raiser at Max’s Swing Lounge in Springfield. Community members came together for an evening of golf, connection, and generosity—raising over $30,000 to support Kamp’s mission of creating joyful, accessible experiences for every child.

This year, Kamp for Kids, located in Westfield, MA proudly celebrated 50 years of inclusive summer fun for children and young adults of all abilities across Western Massachusetts. Kamp’s integrated model brings together youth ages 5–22, with and without disabilities, for a summer of connection, creativity, and growth through art, nature, health, and non-competitive sports.


The celebration kicked off in April with our Golf FUN-raiser at Max’s Swing Lounge in Springfield. Community members came together for an evening of golf, connection, and generosity—raising over $30,000 to support Kamp’s mission of creating joyful, accessible experiences for every child.

Hear from campers and parents about the impact of the Kamp experience!

Kamp has always been about creating a place where every child feels like they belong. Seeing so many people come together to support the future of Kamp was truly heartwarming.

- Anne Benoit, Program Director

The 50th anniversary festivities continued in July with Welcome Day at Kamp, where laughter, music, and camper performances filled the air. Families, staff, elected officials, and supporters gathered to honor Kamp’s legacy and the inclusive spirit that has defined it since 1975. Here’s to 50 summers of joy, and to many more to come!

Photos from Kamp Welcome Day 2025.

Photos from Kamp Welcome Day 2025.

Individuals Served Statistics - Fiscal Year 2025

33,087  Individuals Served

447 Communities Served

Number of towns and cities where BHN clients reside.

Individuals Served by Division

Individuals Served Race

Individuals Served Ethnicity

Individuals Served Age

Individuals Served Primary Language

Together We Thrive: Employee Highlights

Leadership Updates

Jessica DeFlumer, MA – Chief Operating Officer

Jessica DeFlumer, MA – Chief Operating Officer

Promoted in January 2025, Jessica has been a driving force at BHN since 2017. Her leadership spans operational management, alignment, and process improvement across Human Resources, IT/IS, Project Management, Facilities, and Performance Improvement. She also oversees Integrated Care initiatives, Child and Family services, Outpatient and Community Behavioral Health programs, and Access/Central Intake—ensuring timely access to care across all ambulatory and substance use disorder treatment levels.

Anthony Boswell – Senior Vice President, Addiction & Recovery Services and Developmental Services

Hired in October 2024, Anthony Boswell brings extensive experience in mental health leadership and executive consulting. He provides strategic oversight across multiple service lines and plays a key role in shaping BHN’s future direction

Jennifer Doutre, LCSW, LADC – Senior Vice President of Community Behavioral Health Centers

Hired in February 2025, Jennifer brings nearly two decades of experience in whole-person healthcare and nonprofit leadership. She leads strategic efforts to improve client outcomes, expand access, and enhance operational efficiency.

Toni Hendrix – Senior Vice President of Human Resources

Promoted in January 2025, Toni has led HR strategy, recruitment, employee engagement, and wellness initiatives since joining BHN in 2023. With over 30 years of HR experience, she fosters a culture of respect, inclusivity, and professional growth. 

Lisa Yin, LMHC – Assistant Vice President of Addiction and Recovery Services

Lisa now oversees 400 residential treatment beds across Franklin, Hampden, and Suffolk counties. Since joining BHN in 2018, she has led program expansion, crisis response, and staff development with unwavering commitment to quality care and operational excellence.

Lisa Holland – Director of Population Health

Promoted in 2025, Lisa has been with BHN since 2008 and is known for her commitment to quality improvement and system excellence. Her clinical background and deep understanding of BHN operations position her to lead initiatives that elevate care standards and drive performance across the organization.

Learn More

Together We Shine: Staff Making a Difference

Celebrating Excellence: 2025 Esteemed Service Awards

Each year, BHN honors staff who go above and beyond in service, advocacy, and leadership. This year’s Esteemed Service Award winners exemplify excellence across categories including Quality of Care, Leadership, Innovation, Teamwork, Social Justice, and Collaboration.

Esteemed Service - Leadership

Tara Robinson, Senior Program Manager, Outpatient/CBHC

Tara has quickly stepped into her leadership role with confidence and dedication. She supports the OP/CBHC department through significant changes, improving communication and advocating for staff voices. Drawing on her experience as a Program Director, Tara understands the nuances of the work and bridges the gap between direct staff and leadership. Her responsiveness, ability to delegate, and commitment to teamwork make her an invaluable leader during a time of transition.


Esteemed Service - Teamwork

Ware Family Resource Center Team

The Ware Family Resource Center team—Lynn Guertin, Eileen Dennis, Kathleen Cordier, Katina Hope, Rachel Reniere, and Yahira Santiago-Nunez—received the Esteemed Service Award for Teamwork for their dedication to supporting families and individuals in Ware. They create a welcoming space through free weekly activities like Family Game Night, youth carnivals, and the Survivor Series, helping children and caregivers build connections and resilience. This year, they also launched a caregiver and youth advisory board to strengthen engagement and ensure programs reflect community needs.

Esteemed Service - Quality of Care

Maryuleth Chavez, Nurse, Somerville MAT

Maryuleth joined BHN with no prior OTP experience and quickly rose to Nursing Supervisor, demonstrating exceptional dedication and compassion. From day one, she has created a safe, welcoming environment where patients feel respected and heard, building trust that fosters meaningful connections. Her ability to pair technical skill with empathy elevates the standard of care and makes her a role model for peers and a source of hope for those she serves.

Esteemed Service - Innovation

Jonathan Driscoll, Digital Equity Navigator, Digital Equity Partnership

Since joining BHN as a Digital Equity Navigator in June 2023, Jonathan has transformed how individuals access and use technology. He empowers clients through digital literacy training, virtual care support, and personalized strategies that break down barriers to education, employment, and healthcare. Exceeding expectations, Jonathan combines creativity, professionalism, and compassion to ensure every person is treated with dignity and respect. His innovative work reflects BHN’s commitment to equity and inclusion in the digital age.

Esteemed Service - Operations

Pallavi Bandalli, Professional Development Manager, Center for Professional Excellence 

In just three years at BHN, Pallavi has transformed professional development by spearheading initiatives like the two-week New Employee Orientation, which has welcomed over 650 new hires. Her ability to collaborate across all divisions and create a comprehensive, engaging program has broken down silos and strengthened connections among staff. Pallavi’s dedication and vision have made a lasting impact on BHN’s operations and culture.

Esteemed Service - Social Justice

Nataly McDonald: AMCI/YMCI Crisis Clinician

Nataly exemplifies the heart of social work through her advocacy, collaboration, and compassion. She combines clinical expertise with a commitment to social justice, ensuring clients receive equitable care. Known for her hands-on approach, she builds strong connections with colleagues and community partners, mentors interns, supports Spanish-speaking clients, and even donates personal items to help those in need. Her peers praise her ability to connect with people from all backgrounds and her unwavering dedication to helping others.

Esteemed Service - Collaboration

John Martinez, Peer Support Specialist, MISSION Springfield

John is a dedicated Peer Support Specialist who champions respect, choice, and integrity in every interaction. He fosters trust and collaboration with participants and team members, offering both gentle support and constructive challenges that promote growth. Known for his honesty and commitment to recovery values, John models transparency and teamwork while continually seeking learning opportunities. His compassion and advocacy make him a vital part of MISSION-Springfield and a true reflection of BHN’s vision.

Community-Awarded Excellence

This year, our staff went above and beyond, championing causes that make a real difference. Their efforts reflect our shared commitment to improving lives and strengthening communities, not just through the services we provide, but through the connections we build every day.

Honoring Paul Kuc, Community Hero

Honoring Paul Kuc, Community Hero

Paul Kuc, founding director of BHN Valley Human Services’ Recreation Program, was honored with the Quaboag Hills Chamber of Commerce Community Hero Award for his 45-year legacy of empowering youth. Since 1978, Paul has led inclusive, therapeutic recreation programs that build confidence, connection, and joy for young people facing emotional and mental health challenges. His creativity and compassion have touched thousands of lives—many of whom return years later to share how his program shaped their journey. Paul’s dedication and heart continue to inspire generations.

Honoring Leadership in Inclusive Procurement

Dejuan Brown, BHN’s Facilities Director, was honored with a State Citation and Award from Senator Adam Gomez for his outstanding support of minority-owned businesses. The recognition took place at a Springfield networking event hosted by James River Construction and C & R Construction, which brought together professionals from the real estate and construction industries to promote collaboration, growth, and diversity.

Leading the Way in Workforce Development

BHN received the 2025 Workforce Development Leadership Award from the MassHire Franklin Hampshire Workforce Board for its innovative response to the behavioral health workforce crisis. In partnership with MassHire and Greenfield Community College, BHN launched a paid Behavioral Health Associate training program that removes financial barriers and builds career pathways.


By hiring and paying trainees during training, BHN set a new standard for equity and retention. Marcie Lyons and Lisa Yin accepted the award on BHN’s behalf, highlighting the organization’s commitment to compassionate, community-driven solutions.

Honoring Anthia Elliott’s Leadership

Anthia Elliott, Program Director for BHN’s Domestic Violence & P.A.T.C.H. Services, received the 2025 Leadership and Legacy Award from the Massachusetts Women of Color Network. Recognized for her transformative leadership and long-term impact, Anthia’s advocacy and compassion continue to shape BHN and the broader antiviolence movement.

Dr. Juliana Reiss – Clinical Excellence in Forensic Services

Dr. Juliana Reiss, Program Director of BHN’s Adult Court Clinic, received the 2025 Clinical Excellence Award in Forensic Services from the Massachusetts Department of Mental Health. Her leadership, clinical insight, and dedication to justice have made her an invaluable resource to courts across the state. Dr. Reiss continues to shape the future of forensic psychology through mentorship, innovation, and unwavering commitment to excellence.

Honoring Service and Community Leadership

Toni Hendrix, BHN’s Sr. Vice President of Human Resources, was honored as Springfield’s Veteran of the Year during a ceremony at City Hall. This award recognizes a local veteran who selflessly volunteers to improve the community without seeking recognition. Toni is only the fourth woman to receive this distinction in the award’s 38-year history. In celebration, Mayor Domenic Sarno officially declared the day “Toni D. Hendrix Day” in Springfield. Congratulations, Toni—and thank you for your service and leadership!

Keri Svendsen – Champion of Reentry Support

Keri Svendsen was honored with the Chapman Boursiquot Certificate of Excellence by the National Association of Reentry Professionals (NARP). Her collaborative spirit and dedication to trauma-informed, equitable reentry services have expanded access and strengthened community support for individuals returning home. Now serving as NARP’s Clinical Coordinator, Keri is helping lead the national conversation on reentry and mental health.

Paula Kularski – Innovator in Victim Services

Paula Kularski, Supervisor of BHN’s Domestic Violence Services, received the 2025 MOVA Victim Rights Innovation Award at the Massachusetts State House. With 17 years of advocacy and leadership, Paula has pioneered models like PATCH to reach survivors in rural areas and built bridges between healthcare and victim services. Her work continues to inspire hope, safety, and justice across Western Massachusetts.

Stronger Together: Engaging With the Community

Strengthening Community Ties

From attending over 65 events across 22 communities to participating in statewide conferences and hosting awareness activities at BHN locations, our staff showed up with purpose. Whether sharing resources, celebrating awareness months like Pride, Mental Health, and Developmental Disabilities, or representing BHN at professional gatherings, these moments reflect our deep commitment to connection, education, and advocacy.

65+ Events Attended

22 Communities

BHN Dragon Roars Team

BHN Dragon Roars Team

Staff from across the agency came together to form the BHN Dragon Roars team and participated in the 11th Annual Springfield Dragon Boat Festival this past summer, supporting the Pioneer Valley Riverfront Club. With unstoppable energy, our paddlers showed up with heart, determination, and plenty of team spirit, earning third place in the community event. The festival featured a day of fun, food, Asian-themed entertainment, vendors, and spirited competition, bringing the community together in celebration.

Stepping Up Against Domestic Violence at the Sheriff Shuffle

BHN was a proud sponsor of the Hampden County Sheriff's Office Sheriff Shuffle held today at the Ashley Reservoir in Holyoke. Funds raised by the 5k run and walk support the YWCA of Western Massachusetts efforts to provide essential services to individuals and families impacted by domestic violence. Congrats to the race organizers on a successful family friendly event, and thank you to the community members and BHN staff who came out to support a great cause!

Celebrating Recovery, Amplifying Hope

BHN Recovery Coaches joined over a thousand advocates, public officials, and individuals in recovery at MOAR’s 34th Annual Recovery Day Celebration in Boston. Marching from Boston Common to the Shubert Theatre, they helped amplify the message: “Recovery is the way to go!”—a powerful day of unity, inspiration, and hope.

BHN Tees Off for Community Connection

BHN was proud to sponsor the Quaboag Hills Chamber of Commerce Golf Outing, where our team enjoyed a day of networking, golfing, and community engagement. Special thanks to Marcie Lyons, Director of Nursing, for sharing BHN’s mission during the luncheon, and to Ashley Bellio for representing BHN at our resource table.

Advancing Behavioral Health Through Collaboration

BHN was proud to sponsor the BABAT Annual Conference in Worcester, hosted by Massachusetts Professionals in Behavior Analysis. Our team had a fantastic time connecting with fellow professionals, learning from industry leaders, and exploring innovative tools and strategies in the field of Applied Behavior Analysis. Events like this strengthen our commitment to delivering high-quality care and expanding our impact.

Supporting Survivors with Compassion and Connection

BHN was honored to participate in the Springfield International Survivors of Suicide Loss Day event, a gathering dedicated to offering hope, healing, and connection to those affected by suicide loss. The event was made possible through collaboration with the American Foundation for Suicide Prevention – Massachusetts Chapter, and hosted at the Hampden County Sheriff's Office. Attendees found comfort through facilitated support groups and the presence of therapy dog Tess, who provided emotional relief during a deeply meaningful day.

BHN at the Together for Hope Conference

BHN was proud to join the Together for Hope Conference hosted by Boston Medical Center’s Grayken Center for Addiction. Staff contributed to key sessions, including Dr. Ruth Potee on reimagining methadone treatment, Calla Harrington on brain injury and addiction, and a CORI-related employment panel featuring Desiree Pelletier and Claudia Muradian-Brubach. Anthony English also presented a poster on BHN’s methadone dosing innovations. The event reflected BHN’s commitment to inclusive, forward-thinking care and the power of collaboration in the fight against addiction.

Connecting at the DCF Provider Fair

BHN staff participated in the DCF Mental Health and Substance Use Provider Fair, engaging with fellow providers and sharing information about BHN’s programs and services. The event offered a valuable opportunity to strengthen partnerships, promote access to care, and support families across the region through collaborative efforts.

Building Community at the Thanksgiving Luncheon

BHN staff were honored to attend the Black Men of Greater Springfield Thanksgiving Community Luncheon, a gathering that celebrates unity, gratitude, and service. The event brought together local leaders, providers, and residents to strengthen relationships and share resources that support the well-being of our community.

Holiday Giving in Action

BHN staff and community partners came together this holiday season to support families across our programs. From wish lists and toy drives to generous donations, their efforts brought joy to hundreds of children and families. Special thanks to Kiley Russell, Ashley Brooks, Kelly Brown, and our partners at St. Jude’s, Baystate Noble, Baystate Wing, and Lia Auto Group for making it all possible.

Celebrating Developmental Disabilities Awareness Month

BHN proudly celebrated Developmental Disabilities Awareness Month by honoring the individuals we serve and the meaningful connections they build. From community gatherings to personal milestones, these moments reflect the joy, belonging, and inclusion that everyone deserves.

BHN Joins Statewide Efforts in Suicide Prevention

BHN was proud to attend the 24th Annual Massachusetts Suicide Prevention Conference. It was an inspiring time of learning, connection, and collaboration with professionals across the state, all committed to suicide prevention as a public health priority.

BHN Celebrates Pride

BHN was proud to sponsor and participate in Pride celebrations in Springfield, Hampshire, Holyoke, Boston, and Greenfield. Staff, leadership, and clients marched in parades and hosted resource tables to share information about BHN’s services, programs, and career opportunities—celebrating and supporting the LGBTQIA+ community with pride and purpose.

United for Mental Health Awareness

Staff across BHN, including the Developmental Services team, proudly wore green in May in recognition of Mental Health Awareness Month—demonstrating their commitment to reducing stigma and promoting mental wellness throughout our communities.

One Weekend, Five Events, Countless Connections

In one incredible weekend of engagement this May, BHN staff hosted resource tables at five community events across Springfield and Westfield—including the World’s Largest Pancake Breakfast, Community Baby Shower, Life March, Youth Matters March, and NAMI Walkathon. These events offered meaningful opportunities to connect with residents, share resources, and stand in support of community wellness.

Empowering Youth Through Mental Health Education

BHN’s Therapeutic Mentors led a Healthy Relationships Workshop at Tower Square in Springfield, hosted by the youth-led Beat the Odds (BTO) program. In collaboration with our In-Home Therapy team, staff supported BTO youth in exploring mental health topics that matter most to them. Through peer mentoring and advocacy, BTO empowers young people in Springfield’s BIPOC communities to promote healing and drive change.

Advocacy in Action at the State House

BHN Self-Advocacy Club members traveled to Boston for the 47th Annual Legislative Reception, joining peers from across the state to champion disability rights. They met with legislators and advocated for bills supporting respectful medical care and accessibility, continuing their proud tradition of driving meaningful change through advocacy.

BHN at the Equity in the 413 Summit

We were proud to participate in the Equity in the 413 Summit, hosted by the Community Foundation of Western Massachusetts. It was a powerful day of learning, connection, and dialogue centered on advancing racial equity in the workplace. A special thank you to our BHN team members who led two impactful sessions—and to everyone who engaged in this meaningful experience with us.

Honoring Lives Lost & Supporting Recovery

On August 31, BHN joined communities worldwide in observing International Overdose Awareness Day — a time to remember those lost to overdose, raise awareness, and reduce stigma.


Clients and staff gathered for a ceremony of remembrance at our Liberty St. Springfield campus, featuring speakers, reflection activities, and community connection. The ceremony was livestreamed across the organization, allowing our wider BHN community to join in reflection and solidarity. We thank everyone who participated, and especially our staff for their compassion and dedication. Together, we honor the past and support a future of hope, healing, and recovery.

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Honoring Lives Lost & Supporting Recovery

On August 31, BHN joined communities worldwide in observing International Overdose Awareness Day — a time to remember those lost to overdose, raise awareness, and reduce stigma.


Clients and staff gathered for a ceremony of remembrance at our Liberty St. Springfield campus, featuring speakers, reflection activities, and community connection. The ceremony was livestreamed across the organization, allowing our wider BHN community to join in reflection and solidarity. We thank everyone who participated, and especially our staff for their compassion and dedication. Together, we honor the past and support a future of hope, healing, and recovery.

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Workforce Statistics - Fiscal Year 2025

2,398 Employees

649 New Employees

237 Communities Represented

Number of towns and cities where BHN employees reside.

At BHN, our workforce is the heart of our mission. With 2,398 dedicated employees representing 234 communities, we embody the values of HEARTHumanity, Empowerment, Accountability, Respect, and Teamwork—in everything we do.


Each team member brings unique lived experience, expertise, and compassion, strengthening our ability to serve with integrity and impact across Massachusetts.

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New employee orientation: connecting, learning, and growing together.

At BHN, our workforce is the heart of our mission. With 2,398 dedicated employees representing 234 communities, we embody the values of HEARTHumanity, Empowerment, Accountability, Respect, and Teamwork—in everything we do.


Each team member brings unique lived experience, expertise, and compassion, strengthening our ability to serve with integrity and impact across Massachusetts.

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New employee orientation: connecting, learning, and growing together.

Staff Age

Workforce Ethnicity

Stronger with You: Make an Impact

Your support helps individuals and families access life-changing services. Public funding alone can’t meet the growing need for mental health and recovery services. Your donation helps us provide timely, compassionate care to those who need it most.


Together, we’re building a stronger, more inclusive community.

Give Today!
Grateful for support from our friends at Westfield Bank.

Your support helps individuals and families access life-changing services. Public funding alone can’t meet the growing need for mental health and recovery services. Your donation helps us provide timely, compassionate care to those who need it most.


Together, we’re building a stronger, more inclusive community.

Give Today!
Grateful for support from our friends at Westfield Bank.

Thank You to Our Sponsors